For weekend bookings, we typically offer a Friday drop-off and Sunday morning collection, though we’re happy to be flexible where possible. Delivery is charged per mile for both journeys to and from the venue, calculated from our base at EX5 4QA. For orders over £250, we’ll deduct 60 miles from the total mileage cost. Prefer to handle transport yourself? You're more than welcome to collect and return items directly to our base.

There is currently no minimum order, however we assess each quote based on geographical region and availability. For order totals under £250, we require the full amount upfront to confirm your booking. This will act as your non-refunable booking deposit should you wish to cancel.

We completely understand that the number of guests may change from the time of booking. Therefore we are more than happy to amend quantities 4 weeks prior to the event date, should we have the stock available. At this point we will be in touch to confirm final numbers and re-confirm your final invoice.

Our standard hire period is 4 days. If you’d like to keep your items for longer, we’ll always do our best to accommodate this. Additional days are charged at £25 per day.

We recommend hiring a few spares incase of accidental damage before or during your day. The number depends on how many guests you have, we’re happy to advise you on this.

Yes, we require a refundable damage deposit of 20%, payable with your first invoice. This covers any items that are lost, damaged, or broken during the hire period. If an item is missing or broken, replacement costs are based on the wholesale value, not the hire price. We aim to process and return damage deposits within 7 days of receiving and inspecting the returned items.

We take care of all the cleaning on our end, so there’s no need to worry! However, if you’re hiring our cutlery, we kindly ask that it’s rinsed with water only to remove any large food residue. Please avoid using soap or dishwashers, as these can cause damage. All items must be returned in the original boxes, crates, and packaging they were delivered in, carefully re-packed using the materials provided.