Question 1

DO YOU HAVE A MINIMUM ORDER?

Accepted Answer

We try our to help all clients who want to hire from us as we want to be part of their special day. Therefore, we assess each quote request on an individual basis and add in the cost for our delivery and collection with set geographical rates per region.

Question 2

WHAT IS YOUR RENTAL PERIOD?

Accepted Answer

Our standard rental period is Friday to Monday for weekend hire. If you would like to hire the items midweek or for longer than our standard 4 day rental period please do get in touch.

Question 3

CAN MY AMEND MY NUMBERS?

Accepted Answer

The number of your guests may change from the time of booking with us to your wedding or event and therefore we require your final numbers to be confirmed four weeks before your event or wedding date. At this point we will be in touch to confirm final numbers and produce a final invoice. Unfortunately we are unable to refund any monies if your final balance is less than your original 50% deposit.

Question 4

DO I NEED TO HIRE SPARES?

Accepted Answer

We recommend ordering spares of tableware items in case of accidental damage before or during your day. The number depends on how many guests you have and we’re happy to advise you on this.

Question 5

HOW IS DELIVERY & COLLECTION ARRANGED?

Accepted Answer

If you would like to collect and return from our base in North Wiltshire there is no cost and we will try to provide an idea of size of volume required. If you would like us to arrange this please let us know the postcode of your venue so we can provide an accurate quote. Delivery and collection hours are between 9:00 – 5:30pm, Monday – Friday. Additional charges may apply for collection and delivery outside of this time frame.

Question 6

DO YOU REQUIRE A DAMAGE DEPOSIT?

Accepted Answer

We charge a refundable damage deposit due at the time of your final invoice. This is used to cover any damaged, missing or broken hire items and is usually 20% of the hire total.

Question 7

HOW SHOULD ITEMS BE RETURNED?

Accepted Answer

Items should be returned in the boxes/crates that they were delivered in. We ask you to re-pack all decor items carefully and with the packaging they were delivered with. For cutlery, crockery, glassware and candlesticks we charge a 20% wash fee for cleaning. All cutlery and crockery must be rinsed with only water prior to returning to avoid replacement fees due to damage caused by food residue.

FAQs

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Send us an email and we'll get back to you asap.

Amor Decor - Events LTD, Exeter, Devon, EX4 2EG
info@amordecorevents.co.uk

FAQs

Not found the answer to your question? Send us an email and we'll get back to you asap.

Not found the answer to your question?
Send us an email and we'll get back to you asap.