There is currently no minimum order, however we assess each quote based on geographical region and availability. For order totals under £200, we require the full amount upfront to confirm your booking. This will act as your non-refunable booking deposit should you wish to cancel.

Our standard hire period is 4 days max, depending on your location. We offer mid-week and weekend rentals. If you would like to hire for longer than a 4 day rental period please let us know when you get in touch.

We completely understand that the number of guests may change from the time of booking. Therefore we are more than happy to amend quantities 4 weeks prior to the event date, should we have the stock available. At this point we will be in touch to confirm final numbers and re-confirm your final invoice.

We recommend ordering a few spares in case of accidental damage before or during your day. The number depends on how many guests you have, we’re happy to advise you on this.

For weekend hire, we typically offer a Friday PM drop off with a Sunday AM pick up - however we can be flexible. Additional charges may apply for collection and delivery outside of this time frame. We ask that you provide us with your final venue postcode and address upon paying your deposit. Final delivery charges will be applied to your quote based on this information. We are happy for you to collect and return to our Exeter base if preferred, however we require a 20% refunable* damage deposit on the full order amount. *see damage deposit section

We charge a refundable damage deposit of 20%, due at the time of your final invoice. This is used to cover any damaged, missing or broken hire items. Price of missing or broken items is calculated using the wholesale price, not hire price. We aim to return damage deposits within 7 days of collecting, or recieving our used hire items, once items have been checked.

Items should be returned in the boxes, crates and packaging that they were delivered in. We ask you to re-pack all decor items carefully using the packaging they were delivered with. All cutlery and crockery must be rinsed with water only prior to returning to avoid replacement fees due to damage caused by food residue. Cutlerly must be re-packed, seperted back into the origional boxes it came in. Please do not attempt to clean items other that what has been advised above.